Privacy Policy

Last updated: March 31, 2026

What We Collect

Account information

When you sign up, we collect your email address, business name, and password (stored as a bcrypt hash — we never store your actual password).

Location data

You provide business location details (name, city, state, addresses) so we can find and monitor your reviews across platforms.

Review data

We aggregate publicly available customer reviews from Google Maps, Yelp, DoorDash, and Uber Eats. This data is publicly posted by customers on those platforms. We do not collect private or non-public review data.

Usage data

We collect basic usage information (pages viewed, features used) to improve the Service. We do not use third-party tracking or advertising scripts.

How We Use Your Data

  • To provide the review monitoring and analytics service you signed up for
  • To generate AI-powered insights, response suggestions, and summaries
  • To send you notification emails (weekly briefings, negative review alerts) based on your preferences
  • To improve the Service and fix bugs

How We Store Your Data

Account and review data is stored on Cloudflare's global edge network (D1 database) and on secured infrastructure in the United States. Data is encrypted in transit (TLS) and at rest.

AI Processing

We use Anthropic's Claude AI to generate insights, response suggestions, and location summaries. Review text is sent to Anthropic for processing. Anthropic does not use your data to train their models. See Anthropic's privacy policy for details.

Third-Party Services

We use the following third-party services:

  • Cloudflare — hosting, database, content delivery
  • Anthropic (Claude) — AI analysis and response generation
  • Resend — transactional email delivery
  • Stripe — payment processing (when enabled)

We do not sell, rent, or share your personal information with advertisers or data brokers.

Your Rights

You can:

  • Access your data through the dashboard and API at any time
  • Update your account information in Settings
  • Delete your account by contacting us — we'll remove all your data within 30 days
  • Export your review data via the API

Data Retention

We retain your data for as long as your account is active. After account deletion, we remove all personal data and review data within 30 days. Anonymized, aggregated statistics may be retained indefinitely.

Cookies

We use a single session cookie (ff_session) to keep you logged in. We do not use tracking cookies, advertising cookies, or third-party analytics cookies.

Changes

We may update this policy from time to time. We'll notify you of material changes via email.

Contact

Questions? Email us at hello@feedbackfountain.com.